UR Montpellier

Over the past year, I've experienced outpatient visits, emergency room visits, various examinations, hospitalization, and surgery at this hospital. Overall, the efficiency of appointments and treatments was very high; many simple tests ordered by outpatient doctors were completed on the same day. During hospitalization, family members can stay overnight. The wards are single rooms with a sofa, a chair, a private bathroom, and a small balcony. The hospital does not provide toiletries, but it provides four meals a day free of charge, and bottled water is available in the rooms. I would especially like to thank the following medical staff: Emergency Department: Although the ER experience sometimes depends on luck, I was very fortunate to have Dr. Roberto Camilo Labarte Mekin. He took my symptoms very seriously and handled them appropriately. Thanks to him, he promptly ordered a contrast-enhanced CT scan, which led to the discovery of my health problem. Inpatient Department/Internal Medicine: Special thanks to Dra. Valero Gracia, a truly exceptional doctor. She was my attending physician during my first hospitalization. She was very patient and especially willing to listen to patients' descriptions, especially foreign patients! Cardiology: Dr. Castillo was very responsible and gave me a lot of valuable health advice. Even two months after my outpatient visit, I contacted him via email with questions, and he patiently replied each time. Digestive Surgery: Dr. Sofia Borlan Anson and her team had excellent surgical skills, resulting in a good recovery and a clean incision. Other Staff: The nurses in the inpatient ward and the administrative staff on the ground floor were all very friendly. However, there were some oversights in the hospital's management processes and medical standards: 1. Lack of Patient Identification: The hospital did not have a policy requiring patients to wear wristbands during emergency room or inpatient care, which posed a certain risk to identification. 2. Inadequate Administrative and Insurance Coordination: For patients with ASISA or similar insurance, the insurance company needs the exact surgery date to issue an authorization letter (Autorización). However, the hospital often only confirms the specific date shortly before surgery, leaving too narrow a time window, causing patients great anxiety and even the risk of not receiving authorization on the day of surgery. 3. Issues with Operating Procedures and Medical Records: I encountered a situation where no obvious skin disinfection step was observed during an intravenous infusion procedure, indicating room for improvement in aseptic technique. Furthermore, there was no detailed surgical procedure report after surgery; only a brief note from the doctor on the discharge slip, resulting in incomplete medical records. While these issues do not affect my assessment of the professionalism of most medical staff, I still hope the hospital will continue to improve its procedures and standards. En el último año, he pasado por consultas externas, urgencias, pruebas, hospitalización y cirugía en este hospital. En general, la eficiencia es muy alta; Sobre las instalaciones: Las habitaciones son individuales (baño privado y balcon) y cuentan sofá para que unfamiliar pueda pasar la noche. Quiero expresar mi especial gradecimiento a los siguientes profesionales: Urgencias: Aunque la It's a challenge, it's a challenge, it's a challenge, Dr. Roberto Camilo Labarte Mekin. Hospitalización (Medicina Interna): Unaware of Dra. Valero Gracia. especialmente con los pacientes extranjeros! Cardiología: El Dr. Castillo is responsibly. Cirugía Digestiva: La Dra. Personal: Personal administrativo of planta baja sido muy amables. Sin embargo, existential mejora en la gestión y los protocolos hospitalarios: 1. Identification: no agreement on the identity of the pulse, the urge to plant, the nature of the identity. 2. Autorizaciones (ASISA): Confirmation and connection with tiempo. la operación. 3. Protocols and Documentación: Enough time, no need to pay attention, no observable things to do It's a great experience, it's a good thing, it's a great deal. It's a great deal. Estos puntos no empañan reconocimiento a la profesionalidad la mayoría del personal médico, pero espero que el hospital siga mejorando en sus procesos y normas.